Terms of booking

Deposit

By placing a booking with us (The  Firs Retreats) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

Booking Process

‍To place a booking with us the lead guest must beat least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website (unless otherwise agreed with the campsite owners). Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages asset-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

In order to secure any booking we require the fee to be paid in full.
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Payments can either be paid using your credit or debit card (via Stripe).

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

‍Guests must check-in and check-out by the times stated below;

Check-in from: 15:00pm and before 19:00pm on day of arrival

Check-out by: 11:00am on day of departure

If you're likely to arrive after 19:00pm on your check in day, this must be made clear and agreed with the hosts prior to your visit.

Cancellation, Returned Payments & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible.

Payments are only returned in accordance with the following conditions;

Cancellation made 30 days or more in advance of arrival date = Full refund
Cancellation made 29 days or less of arrival date = 50% of deposit refund
Cancellation made 7 days or less of arrival date = No refund issued, full amount of booking due
Cancelation due to COVID-19 related issues are subject to the same above terms and conditions

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their fee paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
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Be respectful of other guests

Please be respectful of other guests and keep noise to a minimum. Strictly no noise after 10pm. We are a quiet, relaxing site that has lots of wildlife.

Wi-Fi

‍Please be aware that there is no wifi on site. Phone signal is fairly good with most networks so it may be possible to tether your phone to your laptop.

Damages & Lost Property
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We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys may incura replacement charge per key lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
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Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed outdoors and away from any tents. Smoking inside tents is strictly forbidden.
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Pets

‍No dogs or pets are permitted at this site.

Parking

On-site parking is provided but guests accept that they park their vehicles at their own risk.
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Your Personal Details &Privacy
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We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and theGDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

This site is licensed by Wanderlust Camping Cluba nd 1 person per Glamping unit must be a club member. The booking fee includes your membership for 1 year so you do not need to do anything further. The club will only retain the full name and email address of it’s members and no data will be shared with any third party. Members may occasionally be sent emails with updates about the club.
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Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these terms and conditions are breached.